Companies have been focusing on cost-saving strategies for decades. This includes rethinking functions that are necessary to run a business but are not specifically related to the core business. Modern companies have begun to get in touch with specialized companies in emerging countries to provide these services included in outsourcing.
Today, there are many different types of outsourcing that can increase a company’s productivity and lower its costs. For Grupo Karim’s, a leading company in the region in the textile sector and industrial real estate projects, with a presence in Honduras, Guatemala, Mexico and the United States, making space available to multinational companies to carry out efficient business is assumed as a pleasure and a responsibility.
Modern outsourcing involves an external organization taking care of all or part of a company’s digital needs. Grupo Karim’s, through Altia Smart City from Honduras, has been able to provide various services, which include aspects that can range from software development to maintenance and customer service support.
Almost every type of business today is considering the possibility of using technology, or at least working with it on some level. For this reason, the growth of the BPO and ITO industries has spread, within which there are several service areas in which a company that fulfills an outsourcing job can develop and provide services.
What types of services do outsourcing companies provide?
Outsourced or outsourced service providers fulfill a number of services that help fill many gaps within companies. Some of the industries that have sought to outsource their services in recent years include healthcare, pharmaceuticals, business services, e-commerce, telecommunications, or banking.
The most common service for modern outsourcing is business process outsourcing or BPO, which involves outsourcing a specific work process or processes to an external service provider. BPOs typically perform complementary business functions with services that may be technical or non-technical. But this kind of services are not the only ones that exist.
In fact, there is a whole new generation of outsourcing services that are based on the growth of BPOs and ITOs, and that have given rise to numerous specialties, including the following:
Outsourcing of investigation processes or RPO
RPO services specialize in investigative and analytical functions. RPO firms perform research and analysis work that supports commercial, investment, biotech, or marketing companies. It is the latest step in a new generation of outsourcing.
Knowledge Process Outsourcing or KPO
KPO services have changed the traditional face of BPO’s. Knowledge process outsourcing is contracting support for core information-related business activities. This involves outsourcing to people who typically have advanced degrees and experience in a specialized area.
Information Technology Enabled Services or ITES
This form of BPO takes advantage of information technology (IT) through the Internet or data network to provide different services. ITES includes a wide range of approaches and processes that IT uses to improve and increase the efficiency of an organization. Some examples of jobs that appear on ITES might be: Production Support Analyst and IT Analyst.
In Central America, BPO companies specialize in the following outsourcing services:
Customer interaction services or Front Office
The region’s BPO companies cover customer service, email services, telemarketing, payment processing, and order processing.
Administrative transactions or Back Office
This item includes the processing of checks, credit and debit cards, management of accounts receivable, direct and indirect acquisitions, or logistics.
Most analysts expect the region to advance into a niche in the near future with the ability to manage higher-level processes such as data mining and analysis, web research, or legal process outsourcing.